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Troubleshooting Off-site Access to Research Resources

January 29, 2014 by pjorgensen

If you are having trouble accessing our Research Resources from outside the library (for example, you are not asked for your library card number, or after entering your card number you are asked for a user name and password), please look over this list of possible causes:
  • I'm not being asked for my library card number.
    Be sure you start from our Research Resources page each time you use our Research Resources - bookmarking individual resources in your browser usually doesn't work.

    If you are starting from the correct page, are you behind a firewall or other security software that is blocking access? Your firewall must allow access to port 2048 to allow you to log into our resources. Some resources may also require access to other ports within these ranges:

    2048-2063
    2065-2114
    2116-2139
    2141-2252

    Some Internet Service Providers may have firewalls that block some of these ports; you may need to contact your ISP to find out how to correct this problem.

  • I entered my card number, but it says my identification is not recognized.
    Be sure you enter all 14 digits of your library card number, with no spaces or punctuation.

    If you're sure you entered your card number correctly, please check with library staff. Cards that have not been used to check out materials for five years and cards that have been reported lost are removed from our database and cannot be used to access Research Resources.

  • I entered my card number, but I'm being asked for a Username and Password.
  • I entered my card number, but it says my computer is not recognized.
    These symptoms have several possible causes:
    • Some resources require you to register and login even after you have entered your card number.
      In these cases, you will be given the opportunity to choose your own user name and password. If you are asked to register and then told that your computer is not recognized, it is probably due to a firewall or other security software; see the section on blocked referrer information below.
    • Is your browser accepting cookies?
      You must have cookies enabled in your browser to log into these Research Resources.
    • Are there old browser cookies or temporary Internet files interfering with logging in?
      Clear your cookies and temporary (cached) files from your browser, and try logging in again; using a different browser may also help.
    • Are your Internet security settings too restrictive?
      You may need to lower your security settings to log in to some resources.
    • Are you using other Internet security, privacy, or firewall software that blocks referrer information?
      Internet security, privacy, and firewall software that blocks your browser from sending referrer information can cause problems with accessing some resources. (Examples of this kind of software would be Norton Internet Security, Norton Personal Firewall, and ZoneAlarm.) Some Internet Service Providers may have firewalls that block referrer information; you may need to contact your ISP to find out how to correct this problem. Here are some additional tips for correcting this problem.
  • After I've logged in with my library card, I'm taken to a different resource than the one I clicked on.
    Are you using a computer at an institution that has its own collection of resources or databases? If you are using a computer at another institution (such as Lincoln Public Schools, Southeast Community College, or the University of Nebraska) that subscribes to resources from the same companies that we do, you may be restricted to that institution's resources instead of those that Lincoln City Libraries subscribes to, even after you've logged in through our Web site.
  • I was able to access this resource yesterday, but it won't let me in today.
    Occasionally our resource providers experience technical problems or perform maintenance on their computers, and occasionally our own automated system is down for similar reasons. In these cases you may simply need to wait and try again another time.

Resolving problems caused by blocked referrer information

If you have Internet security, privacy, or firewall software that blocks your browser from sending referrer information, you will need to tell the software to allow the sending of referrer information to the domains used by our subscription resources and our online forms. While we are unable to provide specific instructions on configuring your software, the table below shows the addresses your software will need to allow. Instructions for Norton Internet Security and Norton Personal Firewall are available from Symantec's Web site.

Some Internet Service Providers may have firewalls that block referrer information; you may need to contact your ISP to find out how to correct this problem. Windstream Broadband users should follow the instructions on this Windstream Support page to set their firewall to a lower level, or turn it off entirely. If you turn the Windstream firewall off, we strongly recommend that you have another firewall in place (for example, the one built into recent versions of Windows).

If you are having trouble using these resources Add these addresses
Lincoln City Libraries' online forms *.lincolnlibraries.org
*.lcl.lib.ne.us
American Song
Classical Music Library
Contemporary World Music
Jazz Music Library
Music Online
Smithsonian Global Sound
*.classical.com
*.alexanderstreet.com
These resources also require that port 1755 is not blocked
Biography Reference Bank
Library, Information Science & Technology Abstracts (LISTA)
MasterFile
NoveList/Novelist K-8
OmniFile
Teacher Reference Center
*.epnet.com
*.ebscohost.com
eLibrary *.bigchalk.com
FirstSearch *.oclc.org
Business Reference e-Books
Chilton Library
Geography Reference e-Books
Grzimek's Animal Life Encyclopedia
Health and Medicine Reference e-Books
Health and Wellness Resource Center
History Reference e-Books

Religion Reference e-Books
West's Encyclopedia of American Law
*.galegroup.com
*.chiltonlibrary.com
*.chiltonsonline.com
HeritageQuest Online *.heritagequestonline.com
*.umi.com
Homework HelpNow
JobNow
*brainfuse.com
LegalForms *.galegroup.com
*.uslegalforms.com
Lincoln Journal Star *.newsbank.com
Mango Languages *.mangolanguages.com
*.adobe.com
Morningstar Library Edition *.morningstar.com
netLibrary *.netlibrary.com
OverDrive (downloadable audiobooks) *.overdrive.com
*.contentreserve.com
ReferenceUSA *.referenceusa.com
Sanborn Maps *.umi.com
Testing & Education Reference Center *.galegroup.com
*.petersons.com
*.ilrn.com
*.webtrends.com
*.vantage.com
*.askit.com
*.petersonstestprep.com
Value Line Investment Survey *.valueline.com



Tagged in: libraries, public, public library, databases, periodicals, magazine, magazines, index, troubleshooting, technical, tech, assist, assistance, Research Resources,
Comments: 0

Android and iPhone Apps for Selected Research Resources

January 29, 2014 by Webmaster

Access some of our Research Resources with this appNow you can access some of our Research Resources with apps for Android and iPhone! Resources that the apps can access include:
  • Chilton Library
  • West's Encyclopedia of American Law
  • Health and Wellness Resource Center
  • Legal Forms
  • Reference eBooks on various topics
  • Testing & Education Reference Center
iPhone users:
Download the app from the App Store or via this QR code:

QR code for iPhone AccessMyLibrary app

Android users:
Search for "AccessMyLibrary" in the Android Market, or download the app using this QR code:

QR code for Android AccessMyLibrary app

Access to these resources is available within 10 miles of Lincoln City Libraries locations. Other resources from other libraries may also be available via this app.


Tagged in: databases, Research Resources, iPhone, Android, apps, app, phone, phones, cell,
Comments: 0

Kids' Research Resources

September 17, 2013 by pjorgensen

Kids' Research Resources

Great information you can access via computer!

Homework HelpNow Homework HelpNow provides free homework help and online tutoring. Chat with a tutor through instant messaging from 2:00 PM to 11:00 PM, seven days a week for grades 3-12 in the areas of math, English, science, and social studies.

 NoveList K-8 NoveList K-8 is a tool to help you find books to read that you will enjoy.

SIRS DiscovererSIRS Discoverer is an interactive resource covering a wide range of subjects for grades 1 through 8.

TumbleBook Library TBiblioteca TumbleBookumbleBook Library is a collection of TumbleBooks (animated, talking picture books) with fiction, non-fiction and foreign language titles, Read-Alongs (chapter books with sentence highlighting and narration but no animation), Ebooks which may be viewed online, and Tumble Puzzles & Games.

 



Tagged in: libraries, public, public library, public libraries, Kids InfoBits, NoveList K-8, youth, youth services, children, Research Resources,
Comments: 0

Using eBooks from netLibrary

June 22, 2011 by pjorgensen
NetLibrary logo

What is netLibrary?

netLibrary is a collection of electronic books, or "eBooks," that can be accessed from a computer with Internet access. Lincoln City Libraries is part of a consortium that has purchased access to thousands of these eBooks for our patrons.

 

What do I need to use netLibrary?

You need a computer (either PC or Mac) with Internet access and one of the following Web browsers:
  • Internet Explorer 7.0 and above
  • Firefox 2.0 and above

Viewing netLibrary eBooks also requires the free Adobe® Acrobat® Reader (8.0 or higher). Information about downloading this program is available on the City of Lincoln Web site.

Lincoln City Libraries' catalog computers meet these requirements, as do our computers for using the Internet. If your home computer meets these requirements, you will be able to access the service from home, but you will first need to set up a netLibrary account.

How do I set up an account with netLibrary?

If you're using a Lincoln City Libraries catalog computer, click on "Research Resources," and then on the "netLibrary" link. This takes you to a page that gives general information about the service. Then click on the link that says, "Set up a netLibrary account."

If you're using your home computer, start from our netLibrary page. If prompted, enter all 14 digits of your library card number (do not enter any spaces) and your PIN.

On the next screen, fill in the form. You will be asked to select a username and password. A username or a password should be a single word without any spaces or punctuation (numbers may be used); if you choose a username that someone else has already selected, you'll be asked to choose a different one.

How do I connect to netLibrary?

  • If you are using a Lincoln City Libraries catalog computer, there are two ways to get to netLibrary:

     

    1. Starting from the main screen, click on the "Research Resources" tab, and then on the "netLibrary" link. This takes you to a page that gives general information about the service; again, click on the button labeled "netLibrary."
    2. Bibliographic records for the books we have purchased have been added to the Lincoln City Libraries online catalog. A link in the record for each of these books in our catalog connects to that specific book in netLibrary.

     

  • If you are using your home computer:

    As mentioned above, before using netLibrary from home you will need to set up an account. Follow the instructions above to set up your account. Once you have set up your account, go to the Lincoln City Libraries Web site at http://www.lincolnlibraries.org. Click on the "Research Resources" button and then click on the "netLibrary" link. You can also go directly to the netLibrary home page at http://www.netlibrary.com.

Do I have to set up an account to use eBooks from netLibrary?

It depends on what you want to do. You do not need an account to:
  • browse netLibrary eBooks using a computer in Lincoln City Libraries
  • read netLibrary's collection of free and public domain eBooks
You do need an account to:
  • use netLibrary from your home computer
  • use certain features such as adding your own notes and favorites lists

How do I access my netLibrary account?

At the main netLibrary screen, click on "Log In."

On the next screen, enter the user name and password that you chose when you set up your account, and then click on "Log in."

 

How do I change my password or other information on my account?

Click on "edit account."

On the next screen, edit whatever information you want to change, and then click on "Save Changes."

 

How do I log out of my netLibrary account?

Click on "log out."

 

How do I search for an eBook in netLibrary?

You may search by title, author, keywords, the full text of the eBook, or publisher by using the search form on the main netLibrary page. You can use multiple search terms at the same time.

Enter your search terms and click on the "search" button below the form.

After you've performed a search, you will be shown a search results page. From this screen, you can browse or check out one of the eBooks on the list by clicking on the appropriate icons.

 

How do I find what I'm looking for in an eBook?

There are several ways to find what you are looking for in an eBook. You can:
  • go through the eBook page by page by clicking on the "Next" and "Previous" buttons
  • go to a particular page number by using the "Go" button
  • go to a particular chapter by using the table of contents pane
  • use netLibrary's search capabilities to look for specific text in the eBook
(Important: it's best to navigate through an eBook by using netLibrary's buttons, rather than your browser's buttons.)

 



Tagged in: libraries, public, public library, public libraries, databases, netLibrary, ebooks, ebooks, electronic books, online books, Research Resources,
Comments: 0

Reader's Toolkit

June 02, 2009 by Webmaster


Try these On-Line Reader’s Advisory Resources!

If you are using a library computer or the library's wi-fi access, please use this page instead for access to our Research Resources.

Important:
First time users
, please read these access instructions. If you have difficulty logging in, please try these troubleshooting tips.

If you have difficulty using these databases, please contact the Reference Department at 441-8530 for assistance.

BookGuide    Local readers' resources compiled by Lincoln City Libraries staff
Books in Print
   NebraskAccess
  Database of books available from publishers. More info
Dear Reader   Receive book excerpts by e-mail. More info
Downloadable Audiobooks from OverDrive   Downloadable audiobooks. More info
Fiction Connection
   NebraskAccess
  Help for finding good books to read. More info
Literature Resource Center   Information on more than 120,000 writers; this database includes the Contemporary Authors database. More info
netLibrary
   Set up a netLibrary account
  Electronic books. More info
NoveList   Help for finding good books to read. More info
NoveList K-8   A special version of NoveList for kids. More info
WorldCat   Access to the holdings records of libraries around the world. More info


Tagged in: book, books, reading, databases, Research, Resources, Research Resources,
Comments: 0


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