Digital Downloads Support Request


Please use this form only for reporting problems you may have using our downloadable e-Books and audiobooks. (To report other problems, please see our Contact Us page.) Before reporting a problem, please look over these help pages for downloadable audiobooks and for eBooks; the information there may provide a faster solution to your problem. Please be aware that requests sent on weekends may take longer to be resolved.

So we can get your problem resolved quickly, please include as much information as possible. Fields marked with an asterisk (*) are required.
 
*Your name:
*Your e-mail address:
*Your Library card number:
(please enter all 14 digits with no spaces)
*Please let us know what kind of problem you are having: Logging into account
E-reserves
Downloadable audiobook
E-book
Other
*Please tell us about the computer or device you are using (please check all that apply): Windows computer
     Version of Windows
Macintosh computer
MP3 player
iPod
iPad
iPhone
Droid phone
Nook
    
Type of Nook
Kindle
Other

    
Please specify
*What Web browser are you using (please check "N/A" if there is no Web browser involved): Chrome
Firefox
Internet Explorer
Opera
Safari
Other

N/A
If the problem is with just one specific book, please let us know the following: 
Title:
Author:
*Please describe the problem you encountered. Please include as much of the following information as applies:
  • At what point in the process does the problem occur?
  • If there is an error message, what is the wording of the message?
  • Has it worked in the past? Has anything changed in your system, hardware, or library account (e.g., your library card number)?
  • Have you changed to a different e-mail address?

We may need to contact you for additional information to diagnose the problem. We will contact you by e-mail as soon as possible with instructions for resolving the problem.